Lifetime Warranty for GPS Tracker Units
Every ORIN GPS Tracker device is protected by our lifetime warranty program. Enjoy authorized repairs and hardware replacements throughout your active subscription without worry.
Why Choose ORIN Lifetime Warranty?
We deliver absolute peace of mind for corporate fleet operators and individual vehicle owners.
Active for Lifetime of Subscription
No 1 or 2-year expiration cliffs. As long as your ORIN data and software subscription remains active, your hardware warranty automatically continues with zero extra fees.
Component Repairs & Replacement
Internal component failures such as GPS modules, antenna connectors, or circuitry will be fully repaired or replaced with equivalent hardware at zero service cost.
140+ National Service Network
Submit claims or hardware diagnostics seamlessly through our authorized dealer stores nationwide across Indonesia or via trusted express logistics.
4 Easy Steps to File a Warranty Claim
Structured resolution process with 3-5 business days average turnaround time.
Contact Customer Support
Reach our customer support team via WhatsApp at 0811-3070-2929 or email info@orin.id.
Diagnostic Evaluation
Share symptoms or photo/video documentation of the hardware. Our technical staff will perform preliminary remote troubleshooting.
Send / Drop Off Hardware
Deliver the unit to your nearest authorized dealer or ship to the ORIN Central Service facility according to technician guidance.
Unit Restored & Live
Your repaired or replacement unit is dispatched back and re-linked seamlessly to your active vehicle monitoring dashboard.
Warranty Terms & Policy Guidelines
All details regarding rights, coverage, exclusions, and reactivation are transparently outlined below.
1. General Warranty Terms
1. General Warranty Terms
ORIN Indonesia Lifetime Warranty applies to all GPS Tracker units purchased officially through our website or authorized dealer network and recorded in our central system.
This warranty covers repairs of technical and hardware defects as long as the device is actively in use and its IMEI is paired with an active ORIN software subscription.
2. Hardware Coverage & Unit Replacement
2. Hardware Coverage & Unit Replacement
Coverage applies to internal electronic components including GNSS/GLONASS satellite modules, 2G/4G cellular modems, backup battery cells, and primary board circuitry.
If technical diagnostics confirm non-repairable factory board failure, ORIN will arrange a replacement unit of equivalent or newer hardware model.
3. Instant Warranty Activation
3. Instant Warranty Activation
Warranty becomes active automatically upon vehicle hardware installation and server registration with verified initial subscription payment. No physical warranty cards or complicated paper registrations required.
Your warranty status and ongoing subscription duration can be viewed anytime directly inside the ORIN mobile app or web tracking portal.
4. Warranty Exclusions & Voids
4. Warranty Exclusions & Voids
Warranty privileges may be voided under the following specific conditions:
- Subscription lapsed or inactive grace period exceeding 30 consecutive calendar days.
- Hardware security seal broken, torn, or showing unauthorized casing disassembly.
- Catastrophic external destruction (severe collision, vehicle fire, submersion of non-waterproof models, or high-voltage lightning surges outside 9-36V limits).
- Unauthorized firmware modifications or unapproved third-party harness splicing.
5. Warranty Reactivation Process
5. Warranty Reactivation Process
If warranty was temporarily deactivated due to subscription payment delay, customers can easily restore coverage by renewing their subscription plan and confirming hardware status with ORIN customer care.
Reactivation verification typically completes within 1-2 business days once payment confirmation is finalized.
6. Shipping & Handling Logistics
6. Shipping & Handling Logistics
Technical repair labor and covered replacement parts are 100% free of charge ($0). Shipping fees to the ORIN service facility are borne by sender, and return shipping of the serviced unit to customer address is covered by ORIN.
Need Warranty Assistance or Have Questions?
Contact our customer service and technical engineers for claim guidance, device health checks, or enterprise support questions.